Frequently Asked Questions

Find answers to common questions about Seotrends web hosting. Can't find what you're looking for? Our support team is here to help.

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General

8 Questions

Billing & Pricing

6 Questions

Technical

10 Questions

General Questions

Everything you need to know about getting started.

Can I migrate my existing site for free?
Absolutely! Our experts handle your entire migration—free of charge and with zero downtime. We support WordPress, cPanel, Plesk, and custom setups. Learn more about migration →
How do I get started with Seotrends?
Simply choose a plan that fits your needs, complete the signup process, and our team will have your account ready within minutes. Free migration is included if you're moving from another host.
What if I outgrow my plan?
Upgrade anytime with one click. No data loss, no downtime, no hassle. Your resources scale instantly to match your growth. View all plans →
Do you offer a money-back guarantee?
Yes! All hosting plans come with a 30-day money-back guarantee. If you're not satisfied, contact support for a full refund—no questions asked. Domain registrations and add-on services are non-refundable.
Can I host multiple websites on one account?
Yes! Our Pro plan supports 5 websites, and our Business plan supports unlimited websites. Each plan includes all the features you need to manage multiple sites efficiently.
Do you offer domain registration?
Yes! You can register new domains or transfer existing ones directly through your Seotrends account. Pro and Business plans include a free domain for the first year.
Is there a setup fee?
No! All Seotrends plans include free setup. There are no hidden fees or surprise charges. What you see is what you pay.
Can I cancel my account anytime?
Absolutely. You can cancel your account at any time with no cancellation fees. We believe in earning your business every month.

Billing & Pricing

Transparent pricing with no hidden fees.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual and dedicated plans. All transactions are secured with 256-bit SSL encryption.
Do you offer discounts for nonprofits or students?
Yes! We offer 15% off for verified nonprofits, educational institutions, and students. Contact our sales team with documentation to claim your discount. Contact Sales →
What's the difference between monthly and annual billing?
Annual billing saves you 20% compared to monthly billing. You pay upfront for 12 months but get significant savings. Monthly billing offers more flexibility with no long-term commitment.
Are there any hidden fees?
No! Our pricing is completely transparent. All core features (SSL, backups, migration, support) are included at no extra cost. You only pay for what you see.
Can I change my billing cycle later?
Yes! You can switch between monthly and annual billing at any time. Contact support to adjust your billing cycle, and we'll prorate the difference.
Do you offer enterprise pricing?
Yes! For dedicated hosting and high-volume needs, we offer custom enterprise pricing. Request a custom quote →

Technical Questions

Answers about performance, security, and features.

Do you offer WordPress optimization?
Yes! All plans include WordPress-optimized servers, auto-updates, staging tools, and WP-CLI access. Plus, free caching plugins pre-configured for maximum performance.
Is my data backed up automatically?
Yes. Daily automated backups with 30-day retention are included at no extra cost. Restore anytime with one click from your control panel. Learn about backups →
What security measures do you have in place?
All plans include free SSL certificates, automated malware scanning, DDoS protection, Web Application Firewalls (WAF), and daily off-site backups. VPS and Dedicated plans add hardware firewalls and intrusion detection.
Do you provide SSH access?
SSH/SFTP access is included with Business shared hosting plans and all VPS/Dedicated plans. Basic and Pro shared plans can add SSH access as an upgrade.
What control panel do you use?
We use cPanel for all shared hosting plans—it's intuitive, powerful, and beginner-friendly. VPS and Dedicated customers can choose cPanel/WHM, Plesk, or manage via command line.
Can I install custom software?
VPS and Dedicated plans include full root/admin access, allowing you to install any software. Shared hosting supports 50+ 1-click app installers including WordPress, Joomla, and Drupal.
Do you offer staging environments?
Yes! Business shared hosting and all VPS/Dedicated plans include staging environments. Test changes safely before pushing to production.
What's your uptime guarantee?
We guarantee 99.9% uptime on all plans with service credits if we fall short. Our actual uptime averages 99.99% thanks to redundant infrastructure and proactive monitoring. View uptime stats →
Do you support Git integration?
Yes! All VPS and Dedicated plans include Git integration with push-to-deploy, webhook support, and branch management. Business shared plans can add Git access.
Can I choose my server location?
Yes! During signup, you can choose from multiple data center locations worldwide. VPS and Dedicated customers can also request custom locations for enterprise needs.

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